FAQ

About Order

How long does it take for the shipment? And what is the shortest delivery time?

It takes 7 days to prepare for shipping, including final inspection, certificate issuance, and product delivery.
The date of receipt (in Japan) should be at least 7 days or later from the date of ordering.



Can I leave Japan at any time after receiving the product?

The certificate required for export has an expiration date of 14 days from the date of issuance, and the goods must leave (be exported) within this validity period. In other words, after deducting 7 days for our preparation and delivery, the customer is required to depart from Japan with the goods in the next 7 days after receiving it. If any unavoidable changes in your schedule, please contact us at your earliest convenience.



Can you ship directly to overseas?

Yes, we can arrange international shipments through EMS with an additional charge for the freight. To find out which countries we can export the plants, please check the FAQ - "To which countries can we export the plants currently?"



To which countries can we export the plants currently?

Last Updated in January 2020. In the following countries, we can export the plants by shipping and bringing in. ‧Asia: Singapore, Thailand, Taiwan
‧Middle East: Turkey
‧Europe: Ireland, United Kingdom, Italy, Estonia, Austria, Netherlands, Cyprus, Greece, Croatia, Sweden, Spain, Slovakia, Slovenia, Czech Republic, Denmark, Germany, Hungary Finland, France, Bulgaria, Belgium, Poland, Portugal, Malta, Latvia, Lithuania, Luxembourg, Romania



Where can I pick it up?

You can pick it up at your designated location, accommodation, or at the airport. If you would like to take the Bonsai as carryon baggage when you depart from Japan by plane, the airport will be a convenient place for picking up. If you have any other preferable receiving address, we will do our best to meet your expectations. However, the certificate required for export has an expiration date of 14 days from issuance, which means the goods must leave (be exported from) Japan within this validity period. It's important to pay attention to your schedule.



How do I return a product?

We do not accept returns (or exchanges) unless the product you purchased is defective. If you have any problems with the product, please contact us by email and include your order details when you do so.



About Bonsai

Will the plant wither before I bring it home?

The plant would be in good condition within 14 days, and please keep it out of direct sunlight. For more details, please read through the care guide enclosed with the product and especially pay attention to the items that are strictly prohibited. Depending on the situation, we could offer a guarantee upon a receipt within 14 days. If you have any questions, please contact us by email.



After I took the plant home with me, what I need to do to take care of it?

As soon as you arrive home, please sufficiently water the plant till the water flows out from the bottom of the pot.



How much does the product weigh?

Depending on the plant, it is basically less than 1kg.



What does the Bonsai smell like?

Not particularly, some plants have a slight scent.



Is the plant able to be transplanted to the garden?

Of course, there is no problem.



How often should I water the Bonsai, and how much water should I give it?

Once a day in spring and autumn, twice a day in summer, and once every three days in winter. Basically, when you see it is dry, add plenty of water until the water comes out from the bottom of the pot.



I hope my Bonsai look better, but what can I do?

Firstly, find your reference image to decide what you would like to improve it. Then prunes the plant in the direction as you want to grow the buds. The most important thing is to firmly keep your expected image in the head and follow it.



Is it okay to take Bonsai with me during my trip?

It is okay, but please make sure that you read through the care guide enclosed with the product and pay extra attention to the items that are strictly prohibited.