It takes 7 days to prepare for shipping, including final inspection, certificate issuance, and product delivery. The date of receipt (in Japan) should be at least 7 days or later from the date of ordering.

The certificate required for export has an expiration date of 14 days from the date of issuance, and the goods must leave (be exported) within this validity period.

In other words, after deducting 7 days for our preparation and delivery, the customer is required to depart from Japan with the goods in the next 7 days after receiving it.

If any unavoidable changes in your schedule, please contact us at your earliest convenience.

Yes, we can arrange international shipments through EMS with an additional charge for the freight.

To find out which countries we can export the plants, please check the FAQ - "To which countries can we export the plants currently?"

Last Updated in January 2020.

In the following countries, we can export the plants by shipping and bringing in.

‧Asia: Singapore, Thailand, Taiwan ‧Middle East: Turkey ‧Europe: Ireland, United Kingdom, Italy, Estonia, Austria, Netherlands, Cyprus, Greece, Croatia, Sweden, Spain, Slovakia, Slovenia, Czech Republic, Denmark, Germany, Hungary Finland, France, Bulgaria, Belgium, Poland, Portugal, Malta, Latvia, Lithuania, Luxembourg, Romania

You can pick it up at your designated location, accommodation, or at the airport. If you would like to take the Bonsai as carryon baggage when you depart from Japan by plane, the airport will be a convenient place for picking up. If you have any other preferable receiving address, we will do our best to meet your expectations.

However, the certificate required for export has an expiration date of 14 days from issuance, which means the goods must leave (be exported from) Japan within this validity period. It's important to pay attention to your schedule.

We do not accept returns (or exchanges) unless the product you purchased is defective. If you have any problems with the product, please contact us by email and include your order details when you do so.